Shipping policy

Final Sale: No cancellations, returns, or refunds unless an item is defective.

Reporting Issues: Must be reported within 2 weeks of delivery (3 months for undelivered orders). Issues reported after this cannot be assisted.

Damaged Orders: Keep the box and all packaging for shipping claims. If original packaging is discarded, we cannot file a claim and you may be responsible for re-shipment costs.

Vinyl Records: Seam splits may occur in transit. To prevent this, request shipping outside the jacket at checkout.

International Orders: Prices do not include customs/import duties. Expect to pay additional charges upon delivery.

Processing Time: In-stock items ship within 5–7 business days. Shipping method does not affect processing speed. No rush processing available.

Pre-Orders: Estimated ship dates are shown on product pages and may change. Orders with pre-order + in-stock items ship when all items are ready. Separate orders are required for multiple shipments.

Tracking: You’ll receive a confirmation email with tracking once shipped. USPS tracking may take several days to update.

Insurance: USPS Media Mail and First Class International do not include insurance. We are not responsible for lost/damaged packages with these methods. For coverage, select Ground Advantage or Priority Mail.

International First Class: Limited tracking, no insurance, and may take up to 6+ weeks. We are not responsible for lost, damaged, or returned shipments. Re-shipment fees apply.